Grievance Redressal System

Purpose

The Online Grievance Redressal Mechanism has been started to resolve the complaints/ issues faced by the citizen & To provide a transparent system of handling the citizen grievances. This system is drawn in the light of guidelines of Director Land Records & Survey.This system aims at identifying before management the problems areas for Citizen ragrding Door Step Delivery System and resolving them quickly.Unlike conventional grievance

Objectives

Redressal mode where complaints are addressed in the form of letters or application, the online portal proves more robust as it successfully captures the true state of customer satisfaction.